TISEA SUPPORT
How to reach us about TISEA.
Two named channels, a stated response window, and answers to the questions credit unions ask most often.
PRODUCT SUPPORT
SECURITY REPORTS
totalis.security@totalis.com — report any security issues through this email.
Frequently asked questions
01 How do I get help with TISEA?
Email tisea.support@totalis.com. We respond within one business day. Include your credit union name and, where relevant, the exam cycle you’re working in.
02 How do I report a security concern or a suspected vulnerability?
Email totalis.security@totalis.com. Security issues go to this address rather than to support so they reach our incident response team directly. If you’re unsure whether something is a security issue, send it there anyway. If you report in good faith and give us reasonable time to fix it before disclosing publicly, we won’t pursue legal action. See Section 6 of our Terms of Use.
03 Who can see our data?
Access is limited to authorized Totalis personnel with a documented operational need, protected by multi-factor authentication, and reviewed quarterly. Your data is encrypted in transit and at rest, and each credit union’s data is separated from every other credit union’s.
04 What happens to our data if we stop using TISEA?
Your data remains yours. Upon termination, it is returned or deleted within thirty days, unless we are required by law to keep something longer.
05 How do we add or remove users at our credit union?
Your designated administrator requests changes through tisea.support@totalis.com. Removals are actioned within one business day — tell us the same day someone leaves.
06 Does TISEA replace our IT provider or tell us what the examiner will say?
No. TISEA sits on top of the controls you already have and helps make the supporting evidence examination-ready — it organizes your evidence against the ISE and shows you what’s missing before the examiner asks. It doesn’t replace your IT function, and it doesn’t speak for the NCUA.
SUPPORT REQUEST
Prefer to send it here?
Use the form and it reaches the same support team. We respond within one business day.
- Questions about using TISEA, and adding or removing users.
- Include your credit union name and the exam cycle, if relevant.